If you received a defective item please follow these steps:

  1. Kindly notify us immediately by contacting our support team at support@kozuguru.com
  2. Include a photo of the damaged item so we can start an investigation. We will provide the best course of resolution for you.
  3. If deemed as a manufacturer’s defect, we will issue a return label for you
  4. Return the product to us using the return label
  5. Once we receive the item back, we will evaluate whether the defect is indeed manufacturer-related
  6. If so, we will send a replacement or process a refund for you.


All returns and exchanges will be subjected to our Terms of Service and Refund Policy.