KOZUGURU

If you received a defective item please follow these steps: Kindly notify us immediately by contacting our support team at support@kozuguru.com Include a...

If you have created an account with us, you will be able to see all your orders under My Account. The tracking number will be sent to your email once we shi...

Kindly check your Spam folder as it sometimes gets caught in Spam filter.

We have the customer shipping plan email sent when a customer places an order with us. Every 15th, if an order contains a backorder or pre-order item, ther...

Sometimes, our supplier was not able to meet our ordered quantity and timeline so we will not be able to fulfill orders and needed to cancel, unfortunately.

It usually takes 3-5 business days before it appears back on your account. Otherwise, kindly contact our support team so we can check this further for you

Yes, once you check out, you will be charged for the item/s that you have purchased.

Your order will be shipped as soon as we have all the pieces in place in one shipment. We could also assist in assembling additional early shipments out to ...

When you placed an order, we will send an email confirmation to the email address associated with your account. Once your order is ready for shipping, we w...

All International shipments will be charged postage costs calculated by weight and destination. U.S. currency only. Our free shipping offer does not apply t...