FAQ

What if I received a damaged item?
If you received a defective item please follow these steps: Kindly notify us immediately by contacting our support team at support@kozuguru.com Include a...
Mon, 14 Mar, 2022 at 8:36 PM
Where can I track my order?
If you have created an account with us, you will be able to see all your orders under My Account. The tracking number will be sent to your email once we shi...
Mon, 14 Mar, 2022 at 8:38 PM
No one is responding to my email.
Kindly check your Spam folder as it sometimes gets caught in Spam filter.
Mon, 14 Mar, 2022 at 8:45 PM
How are the order notifications sent?
We have the customer shipping plan email sent when a customer places an order with us. Every 15th, if an order contains a backorder or pre-order item, ther...
Mon, 14 Mar, 2022 at 8:52 PM
Why is my order cancelled?
Sometimes, our supplier was not able to meet our ordered quantity and timeline so we will not be able to fulfill orders and needed to cancel, unfortunately.
Mon, 14 Mar, 2022 at 8:58 PM
I still don't receive my refund.
It usually takes 3-5 business days before it appears back on your account. Otherwise, kindly contact our support team so we can check this further for you
Mon, 14 Mar, 2022 at 8:59 PM
Will I be charged right away for a pre-order item?
Yes, once you check out, you will be charged for the item/s that you have purchased.
Mon, 14 Mar, 2022 at 8:59 PM
I have multiple items on my order, when can I receive it?
Your order will be shipped as soon as we have all the pieces in place in one shipment. We could also assist in assembling additional early shipments out to ...
Mon, 14 Mar, 2022 at 9:00 PM
When can I get my order if it is a Pre-order item?
When you placed an order, we will send an email confirmation to the email address associated with your account. Once your order is ready for shipping, we w...
Mon, 14 Mar, 2022 at 9:08 PM
International shipping
All International shipments will be charged postage costs calculated by weight and destination. U.S. currency only. Our free shipping offer does not apply t...
Mon, 14 Mar, 2022 at 9:10 PM